The good thing about email is it’s fast, and it’s free, and almost everyone has an email address. But when it comes to sending business emails, are we too hasty at hitting send?

A few misplaced commas and the odd typo might not be the end of the world, but badly worded or poorly thought out emails could be losing you business.

Many people argue that cold outreach is dead – whether it’s a cold call, a direct message on social media or an emailed sales pitch.

I disagree.

There are loads of businesses out there who still get sales from cold outreach, and I’m a huge advocate of direct mail for certain businesses.

If you know exactly who your ideal clients are and you have something they need, why wouldn’t you reach out to them directly?

The problem with cold emails isn’t that they don’t work. It’s that most of them are terrible.

If you’re going to go down the email route, at least put some time and effort into getting the right message in front of the right people.

Don’t just hash together an email and then send it to every email address you can find. The spray and pray approach is crap.

Sure, a generic email allows you to quickly hit up a large volume of people, but your conversions will likely be low. And think of the damage you could be doing to your reputation.

Most people can spot a generic and poorly researched email a mile off. It’s lazy marketing.

And if you’re lazy with your marketing, what else are you lazy with? The quality of your products and services maybe? It might be an incorrect assumption, but that doesn’t mean people won’t make it.

If you pitch to me and it’s clear you haven’t even bothered to do some basic research into me or my company, you’re unlikely to hold my attention. Lines like “we’ve worked with businesses like yours” when you clearly have no idea what my business does just come across as insincere and dishonest.

And I could be your ideal client. Or I could have lots of clients that are your ideal clients. But you’ve put me off with your insincerity and laziness.

Playing the numbers game with your marketing doesn’t make me feel like you value my business.

If you want better results from your cold emails (and don’t want to come across as lazy), put a little effort into researching your recipients and personalising your content.

At the very least, do a quick check of their website or social media pages to check if they even are your target market.

And do not open your email by talking about yourself. Show your reader you understand them. Make your email about them and their needs, their challenges and the outcomes you can deliver for them.

When we sign up for stuff with our email address, most of us know we’re going to get sent some marketing emails. It’s not a new tactic. We’re used to it.

But that doesn’t mean we want to receive five emails within fifteen minutes of subscribing.

A sure-fire way to get readers to hit that unsubscribe button is to bombard them with a load of sales pitches before they’ve even had chance to check out the thing they originally signed up for.

You don’t need to go straight in for the kill.

You wouldn’t ask someone to marry you on the first date, so don’t rush things with your new prospects.

Woo them.

It’s called a nurture sequence because that’s what you’re trying to do – nurture your readers. Establish your credibility, gain their trust and show them how you can improve their life or business.

Don’t rush the process. And don’t overload your new subscribers with sales emails. Test different sequences and measure the results to see which works best.

Let’s say you’ve had a sales call or meeting, and the prospect is interested in what you’re offering. All you need to do is send over your proposal and close the deal.

Easy.

You open your template, fill in the relevant details and fire it over with your standard email message of:

…

“Great to meet you today. As discussed, I have attached your proposal.

Any questions, give me a shout.

I’ll give you a call next week to follow up.”

…

Perfect.

Until they ghost you.

There’s nothing offensive in your email, so why on earth are they ignoring your follow-up messages and calls?

Well, maybe it’s not about what’s in your email, but more about what’s not in your email.

Imagine this: At the end of our meeting, I mention I’m going on holiday to Spain next week. We make small talk about it for five minutes, and then we wrap things up. An hour later, I get the above message. And the following week, you start sending your “I haven’t heard back from you” emails. While I’m on holiday.

How difficult would it have been for you to tweak the email to read:

…

“I know you’re on holiday next week, so I’ll check in with you the week after when you’re back.

Any questions in the meantime, give me a shout.

Have a lovely time in Spain”

…

Well, isn’t that much nicer? And you’ve remembered specific details about me, which tells me you were listening to me. I feel far more valued.

It might sound like such a minor detail, but those little personal touches can make all the difference.

“Hope it all went well at the dentist/vet/parent’s evening”

“Have fun at your son’s play tonight”

“Enjoy London this weekend”

A personal sign-off is going to leave the recipient of your email feeling like you are genuinely interested in them.

And don’t just pesonalise sign-offs. If they asked a question or raised a concern, address this in your proposal email.

Create PDFs that answer specific questions in detail or provide information on a specific product or service (you can also use the same content for blog posts). You can then send the relevant PDFs along with your proposals when a client has requested further information about something. If you don’t like writing, make some short videos and link to them in your email.

The more you can show you have listened to your potential client, the more confident they will feel about working with you.

And if you need help improving your sales copy, book 90 minutes with me.

If you’d like to receive my weekly emails, hit subscribe, and I’ll be in your inbox every Friday.

P.S. I also have a free 14-day email course to help you improve your sales copy and marketing content. You can find out more and sign up here.